1. Purpose and scope
This public AML/CFT and Customer Due Diligence Notice explains why Briana Global Limited may collect, use, verify, monitor, retain, and disclose information about customers and people connected with them. In this Notice, Briana Global, we, us, and our mean Briana Global Limited.
This Notice applies to our covered services, including money or value transfer and foreign-currency changing services. It explains our public-facing due-diligence obligations and approach. It is distinct from, and does not disclose or replace, Briana Global’s confidential AML/CFT risk assessment and AML/CFT programme. Those internal documents contain risk-based policies, procedures, and controls that are not published in this Notice.
We apply the Anti-Money Laundering and Countering Financing of Terrorism Act 2009 and related requirements to the services to which they apply. From 1 July 2026, the Department of Internal Affairs (DIA) is New Zealand’s sole AML/CFT supervisor for reporting entities.
2. About Briana Global and our regulatory status
Briana Global Limited is a New Zealand company.
Information
Detail
Company number
9362687
NZBN
9429053039798
Registered office
3 Garland Drive, Saint Andrews, Hamilton 3200, New Zealand
FSPR number
FSP1010808
The official Financial Service Providers Register (FSPR) record lists Briana Global as registered to provide the following financial services:
changing foreign currency;
issuing or managing means of payment; and
operating a money or value transfer service.
The same FSPR record lists Briana Global as a member of Financial Services Complaints Limited (FSCL) – a Financial Ombudsman Service, membership number 9518, effective 13 November 2025.
Important: FSPR registration is not a licence and is not a New Zealand Government or regulator endorsement of Briana Global, its services, or its financial soundness. New Zealand has no specific general licence for e-money institutions or payment service providers. Separate legal, regulatory, or licensing obligations may apply depending on a provider’s business model and activities.
Briana Global is not a broker. We do not offer contracts for difference, derivatives, securities, investment advice, lending or credit, deposit accounts, or cryptocurrency services.
3. Customer due diligence
Customer due diligence, or CDD, is the process of identifying and verifying customers and understanding relevant ownership, control, authority, and purpose information. CDD helps us meet AML/CFT, sanctions, legal, regulatory, and risk-management obligations.
We may carry out CDD before providing a service, while you use our services, when information needs to be updated, and in other circumstances permitted or required by law. The information and evidence we request will depend on the service, customer type, persons connected with the customer, delivery channel, countries involved, and risk.
Who we may need to identify and verify
We may need to identify and verify one or more of the following people or organisations:
an individual customer;
an organisation or legal arrangement that is our customer;
a beneficial owner, being an individual who ultimately owns or effectively controls a customer or otherwise meets the applicable legal definition;
any person acting, or claiming to act, for a customer;
directors, trustees, settlors, protectors, partners, account signatories, authorised representatives, and other connected persons where relevant; and
people connected with a payment, transaction, beneficiary, counterparty, or requested service where reasonably required.
If you act for another person or organisation, you must tell us. We may ask for information and evidence to establish both your identity and your authority to act. An organisation, trust, partnership, or other arrangement may need to provide accurate information about its ownership, control structure, governing documents, and authorised persons.
Information and evidence we may request
Depending on the circumstances, we may request information or documents such as:
your full name, date of birth, residential address, contact details, and identity documents;
company, partnership, trust, or other legal-arrangement information, including registration details and governing documents;
ownership, control, beneficial-owner, trustee, settlor, protector, director, partner, and signatory information where relevant;
evidence of authority to act for a customer;
the purpose and intended nature of the relationship or requested service;
expected use of our services and relevant transaction information; and
information about a payment’s purpose, source, beneficiary, counterparty, or countries involved.
We may verify information using documents, reliable independent data or information sources, and service providers. We may ask for additional, current, certified, translated, or otherwise corroborated information where reasonably required. We do not promise that any particular document or verification method will be accepted in every case.
4. Levels of due diligence
The AML/CFT Act provides for standard, simplified, and enhanced CDD. The level we apply is determined by law and our risk-based assessment of the circumstances. It is not a customer-selected service option.
Standard CDD
Standard CDD is the usual level of due diligence. It may include identifying and verifying the customer, beneficial owners, and people acting for the customer, and obtaining information about the purpose and intended nature of the business relationship or service.
Simplified CDD
Simplified CDD may be available only in limited circumstances permitted by law. We decide whether it is available and may require standard or enhanced CDD instead. Simplified CDD may be replaced or supplemented if circumstances change or further due diligence is required.
Enhanced CDD
Enhanced CDD may be required in higher-risk situations or where the law requires it. This can include circumstances involving trusts or other arrangements holding personal assets, non-resident customers, nominee arrangements, complex or unusual activity, higher-risk countries, politically exposed persons, or other factors that require closer examination.
Enhanced CDD may require further information and evidence, including information about source of funds or source of wealth. Source of funds concerns the origin of money or assets used for a particular service or transaction. Source of wealth concerns how a person accumulated their overall wealth or assets. The information we require will depend on the circumstances. We may also ask further questions about the purpose of a relationship, service, payment, transaction, beneficiary, counterparty, country, or pattern of activity.
5. Politically exposed persons and sanctions
We may ask whether you, a beneficial owner, or another connected person is a politically exposed person, a relative of a politically exposed person, or a close associate of one. A politically exposed person is assessed under applicable law and may include a person who has held a prominent overseas public function. We may make reasonable enquiries and request further information or evidence where appropriate.
We must comply with applicable New Zealand sanctions laws. We may conduct sanctions and other financial-crime checks to the extent required by law and appropriate to our risk-based controls. These checks may involve customers, beneficial owners, persons acting for customers, counterparties, beneficiaries, transactions, and countries.
Sanctions requirements can change. New Zealand sanctions information is available from the Ministry of Foreign Affairs and Trade.[6] We may decline, delay, restrict, or take other action in relation to a service or transaction where this is required by law, a legal direction, or our lawful risk-based controls. We do not promise that every possible sanctions or financial-crime issue will be identified.
6. Ongoing review and monitoring
CDD is not always a one-time process. We may conduct ongoing review and monitoring of our business relationships and transactions. This may include comparing activity with the information we hold about you, reviewing the continued accuracy of CDD information, and asking you for updated details or further documents.
We may ask about changes to your personal or business circumstances, ownership, control, authority, expected activity, source of funds, source of wealth, politically exposed person status, or sanctions-related information. We may also need to clarify the purpose or parties of an instruction or transaction.
7. Information requests, delays, restrictions, closure, and refunds
Some information we request is required by law. Other information may be necessary for us to provide services safely, meet our legal and contractual obligations, or manage risk. If you do not provide requested information, if the information is incomplete or inaccurate, or if we cannot verify information to the standard required by law or our risk-based controls, we may be unable to establish or continue a relationship, provide a service, or process an instruction or payment.
We may lawfully delay, decline, restrict, suspend, or terminate a service or business relationship where required or permitted by law, under our terms, by a legal direction, or by our risk-based controls. A request for more information, a delay, or a restriction does not mean that we have reached a conclusion about you or any person connected with you.
If services are ended or an instruction cannot be completed, any return, release, or refund of funds will be handled only as permitted or required by applicable law, legal directions, our terms, and the circumstances. We may not always be able to provide a detailed explanation for a request, delay, restriction, decline, closure, or other action.
8. Reporting, lawful disclosures, and no tipping off
We may be required to collect, retain, and disclose information about customers, connected people, services, and transactions to government agencies, regulators, law enforcement, courts, banks, payment service providers, or other persons where disclosure is required or authorised by law. This may include suspicious activity reports and prescribed transaction reports when applicable law requires them.
The law may restrict what we can tell you about a report, enquiry, review, or decision. We will not confirm or deny whether a suspicious activity report has been made, disclose information where doing so is prohibited, or make a disclosure that could unlawfully prejudice an enquiry or investigation. This is commonly known as tipping off.
Nothing in this Notice limits any statutory right or obligation, or any lawful power of a regulator, court, law-enforcement agency, or other authority.
9. Service providers, outsourcing, and reliance
We may use service providers, agents, professional advisers, and technology providers to support identity verification, CDD, sanctions and financial-crime checks, customer communications, record management, payment operations, storage, security, or other lawful business purposes.
Where permitted by law, we may rely on CDD performed by another reporting entity or eligible overseas equivalent. Any use of an agent, service provider, or permitted reliance arrangement does not remove Briana Global’s responsibility for its own AML/CFT compliance obligations.
10. Privacy and overseas recipients
We collect and use personal information for the purposes described in this Notice, our Privacy Policy, our terms, and as otherwise permitted or required by law. These purposes may include providing services; verifying identity and authority; carrying out CDD; monitoring and reviewing relationships and transactions; preventing or investigating fraud and financial crime; sanctions compliance; managing risk; meeting legal and regulatory obligations; responding to lawful requests; resolving complaints; and maintaining records.
The information we collect may include identity, contact, identity-document, verification, entity, ownership, control, authority, service, payment, transaction, relationship, source-of-funds, source-of-wealth, and compliance information. We may collect information from you, people acting for you, connected people, public sources, reliable independent databases, verification providers, banks, payment service providers, and other persons where permitted by law.
We may disclose information to recipients in New Zealand or overseas, including service providers, agents, verification and screening providers, banks and payment service providers involved in a requested service, professional advisers, regulators, law-enforcement agencies, courts, and other persons where required or authorised by law. Where personal information is disclosed overseas, we will handle the disclosure in accordance with applicable privacy law.
Our Privacy Policy contains further information about personal-information handling, access and correction rights, and privacy concerns. To request access to or correction of personal information, or to raise a privacy question or concern, email support@brianaglobal.com. You may also complain to the Office of the Privacy Commissioner if you are not satisfied with our response.
11. Records and retention
We retain CDD, identity-verification, relationship, transaction, correspondence, reporting, and other compliance records for the periods required by applicable law. Depending on the type of record and circumstances, this may be at least five years and may be longer where legally required or permitted for a lawful purpose.
We will not necessarily delete information immediately when a service, account, or relationship ends. We retain information only for as long as it is required for lawful purposes, taking into account legal retention, dispute, investigation, regulatory, operational, and security requirements.
12. Your responsibilities
You must provide information and documents that are complete, accurate, current, and not misleading. You must promptly tell us about a material change to information we hold about you or a customer you represent, including changes to identity, address, business activities, ownership, beneficial ownership, control, authority, expected activity, politically exposed person status, or any other relevant circumstance.
You must provide reasonable supporting information or documents when requested. You must not use, or seek to use, our services to avoid CDD, sanctions, reporting, or other legal requirements.
13. Questions, complaints, and contacts
For general CDD or service questions, contact support@brianaglobal.com
For complaints, contact complaints@brianaglobal.com. Please provide enough information for us to understand the issue, investigate it, and respond. Making a complaint to Briana Global does not remove any rights you may have under applicable law.
Briana Global is a member of Financial Services Complaints Limited (FSCL) – a Financial Ombudsman Service, membership number 9518. If your complaint is within FSCL’s scope and remains unresolved, you may contact FSCL to ask about its independent dispute-resolution process:
FSCL contact
Detail
Website
https://fscl.org.nz/make-a-complaint/
Phone within New Zealand
0800 347 257
Phone from overseas
+64 4 472 3725
complaints@fscl.org.nz
Post
PO Box 5967, Wellington 6140, New Zealand
For privacy questions, access or correction requests, contact support@brianaglobal.com For compliance matters, contact compliance@brianaglobal.com
Version 1.0 | Effective 9 September 2026